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Binding purchase agreement
Any orders from you on our Shoelutions website constitute a binding offer to conclude a purchase agreement with Veryfine Schweiz. The binding purchase agreement only comes into existence when we accept your paid order either on the website or by sending you an e-mail or written communication or by dispatching the goods ordered. The goods and price information on our website is subject to change without notice. You will be charged the price displayed on the website at the time of your order.
Product offering
All care is taken to describe the items as closely as possible. The customer is responsible for their decision to purchase based on the description of the item. Changes in design and materials for improvement purposes, pictures and pricing as well as errors in description are excluded. We don not offer a guarantee on the goods. Should you find the item to be defect, please contact us.
Payment, fees and charges
Goods will only be posted only once full payment has been made. We do not send out invoices. We accept payment for items by direct transfer Postcard or Credit Card (Mastercard/ Visa) via Postfinance as well as Paypal. If payment is denied through our partner Postfinance or Paypal, the order will not be processed. Cash payments can be made only with prior agreement from Veryfine Schweiz. The final total of your order including all fees and charges will be shown on the last page before the end of the check out process.
Returns/Exchanges
Customers are responsible for their orders. Items that have been incorrectly ordered can only be returned with prior approval from Veryfine Schweiz. Items approved for refund are to be returned within 10 working days with the delivery receipt in their original packaging, undamaged and unworn. We will not accept returns after 10 days. Refunds will credited to the original method of payment and we will subtract the postage fees to cover our costs. We will not refund or take back:
- Broken or opened packages or used goods.
Delivery and Reservation of Property
All orders are sent via Swisspost within 3-5 working days to the address entered by you on our site. Normal deliveries occur with Swiss economy B-Post. If you wish to receive your package via A-Post (express) please specifiy this in the comments box. Shipping for Switzerland is included in the price of the article. Unfortunately, we cannot be liable for late, stolen, lost or items damaged in transit. Should Veryfine Schweiz not be able to deliver your order for any reason within the specified delivery period, you will be contacted by email or phone and refunded the full amount paid.
Overseas/foreign deliveries
With foreign parcels, all packages are sent economy post. The fees are calculated automatically on the website through a direct link to Swisspost. The tracking number is sent to the customer by email on the day of dispatch. Please be aware that you may incurr additional customs and VAT charges in your country and that you should inform yourself of these to avoid surprises.
Credits /Gift Vouchers
Any credits/ vouchers must be redeemed within a year. Vouchers and discount codes are not cumulative nor can they be redeemed for cash. Vouchers codes cannot be redeemed once the order has been confirmed.
Liability
The liability of one party in case of damages to the other party shall be in accordance with the statutory law. (Swiss law)
Applicable Law
The agreement shall be governed by Swiss law and the parties irrevocably submit to the exclusive jurisdiction of the Swiss courts. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.